Q&A (Frequently Asked Questions)

Questions before placing your order
Q1 When will the product arrive?
Q2 Can you ship overseas?

Returns and Exchanges
Q1: How do I change my order?
Q2 I would like to return the item.
Q3 I'd like to exchange it.
Q4 I threw away the packaging box the item came in. Can I still return it?
Q5. If I bring the product to a NIKI GOLF store, will they exchange it for me?
Q6. Is there a return shipping fee?
Q7 What specific items are non-returnable?

Questions regarding orders placed and product arrival
Q1: Can I confirm if my order has been placed?
Q2 I want to cancel my order.
Q3. My items arrived separately. How will the shipping cost be handled?
Q4 I would like to request nameplate engraving, which I did not request when placing my order.

About payment
Q1 What payment methods are available?
Q2 Can I change my payment method?
Q3. My credit card logo isn't listed. Can I still use it?
Q4. I don't know how to use online points?

Regarding registration and modification of customer information
Q1. My last name and address have changed, so I would like to update them.
Q2 I forgot my password.

About the benefits
Q1: What is the points service at NIKI GOLF Online?
Q2 What are bonus points?

Regarding the display on NIKI GOLF Online
Q1: What are the system requirements for NIKI GOLF Online?

About Membership Registration
Q1: I haven't received the "Membership Registration Complete" email.
Q2 I would like to subscribe to your email newsletter.

Q1 When will the product arrive?

A. We usually ship within 1 business day, or 2-4 business days depending on the product.
For more information about product delivery, please click here.

For pre-ordered and made-to-order items, the delivery date is indicated on the product page.

After logging in, you can check your order history from My Page. In your order history, you can check the details of your order and the Yamato Transport shipping tracking number.
Please see below for instructions on how to check.

≪How to check your Yamato Transport shipping tracking number≫

Q3 Can you ship overseas?

A: We apologize, but we currently only ship within Japan.

Q1: How do I change my order?

A. Once your order is complete, you cannot cancel it.

If you wish to cancel

• Before the shipping notification is sent

  Please contact us via the inquiry form.

• If the product has already been shipped

  Cancellations are not possible after the product has been shipped. Please initiate the return process after receiving the product.

For more information on the return process, please see G. Returns and Exchanges.

Q2 I would like to return the item.

A. Please check the delivery slip enclosed with the product and use the "NIKI GOLF Yamato Collection Service Collection Request Web Form". A Yamato Transport Driver will come to collect the package.

Click here for the "NIKI GOLF Yamato Delivery Service Collection Request Web Form".

For more information on product returns, please click here.

Q3 I'd like to exchange it.

A. Please check the delivery slip enclosed with the product and use the "NIKI GOLF Yamato Collection Service Collection Request Web Form". A Yamato Transport Driver will come to collect the package.

Click here for the "NIKI GOLF Yamato Delivery Service Collection Request Web Form".

Click here for more information about product exchanges.

Q4 I threw away the packaging box the item came in. Can I still return it?

A. Any box that can hold the returned item and is strong enough to prevent damage during delivery can be used as a substitute.
If you are unable to arrange for a return box, please inform "NIKI GOLF Yamato Delivery Service" that you do not have a return box when requesting a pickup.

Q5. If I bring the product to a NIKI GOLF store, will they exchange it for me?

A. NIKI GOLF stores do not handle this matter.
Click here for more information about product exchanges.

Q6. Is there a return shipping fee?

In the case of defective products or incorrect shipments, we will accept returns (free of charge) at any time, regardless of the return/exchange period or whether the product has been used or not. If you wish to return or exchange an item for your own reasons, please pay the shipping fee to the shipping company at the time of shipment.

Q7 What specific items are non-returnable?

A. We cannot accept returns or exchanges for the following items.

For more information on product returns, please click here.

Q1: Can I confirm if my order has been placed?

A. After your order is confirmed, we will send an order confirmation email to the email address you registered with the subject line "Thank you for your order." You can also check your order status in My Page after logging in from the site's top page.
Please see below for instructions on how to check.

≪Order Confirmation Process≫

Q2 I want to cancel my order.

Cancellations are not possible after the product has been shipped. Please initiate the return process after receiving the product.
Click here for more information on the return process.

Q3. My items arrived separately. How will the shipping cost be handled?

Depending on the quantity and size of the items, we may ship them in two or more boxes. In this case, we will cover the shipping costs.

Q4 I would like to request nameplate engraving, which I forgot to request when placing my order.

A. Please be sure to read the following notes before sending the plate along with a memo of the engraving details.
*Please note that we may not be able to engrave if the correct information is not provided in the memo.

What you need for engraving
• Notes on the engraving you would like
・Engraving plate
*Please remove the belt to prevent loss of the engraved plate.

[Contents of enclosed memo]
Order number
Customer's Name
Name to be engraved (Kanji, Hiragana, Katakana) (8 characters or less)
Name, address, and phone number of the person to whom the engraved plate should be returned.

*Please note that we may not be able to accept your engraving request if the above information is not provided. Please be sure to include it.

[Nameplate delivery address]
334-0011
2-4-14 Mitsuwa, Kawaguchi City, Saitama Prefecture
NIKI GOLF Online Support Desk
TEL: 0120-562-505

Shipping Information
The return shipping cost when sending items to our company will be borne by the customer.

[Time until return]
We will proceed with the work after confirming the return of the engraved plate. Please note that for characters other than commonly used kanji, and depending on the plate material, additional processing may be required, which will take longer than usual (approximately 10 days to 2 weeks).

Q1 What payment methods are available?

A. You can choose from the following eight payment methods.

For more information about payment methods, please click here.

Q2 Can I change my payment method?

A. Payment methods cannot be changed after your order has been confirmed.

Q3. My credit card logo isn't listed. Can I still use it?

A. You can use your credit card if it has the "VISA" or "Mastercard" logo.
However, installment payments may not be available or the number of installments may differ depending on the affiliated card. (Please contact your card issuer for details.)
Click here for more information about credit card payments.

Q4 I don't know how to use online points.

When you log in to NIKI GOLF Online and make a purchase, you will receive points. These points can be used as a discount (1 point = 1 yen) on future purchases.

≪How to use points≫

Q1 I want to change my last name, address, email address, password, etc. How can I do that?

You can change your registration details yourself from the "Change Membership Information" section on My Page. After making changes, you will receive a "Membership Information Change Confirmation Email," so please check it.
*Date of birth cannot be changed.

≪How to confirm changes to your member information≫

Q2 I forgot my password.

A. If you have forgotten your password, please reset it from the "Forgot your password?" link on NIKI GOLF Online website login screen.

Q1: What is the points service at NIKI GOLF Online?

This is a special points service available only to those who register as members and make purchases at NIKI GOLF Online. When you log in to NIKI GOLF Online and make a purchase, you will receive points equivalent to 1% of your purchase amount. These points can be used as a discount (1 point = 1 yen) on future purchases.
Click here for more information about NIKI GOLF Online Points.

Q2 What are bonus points?

A. Bonus points are points that are awarded when you purchase certain products during promotional campaigns.
Bonus points will be awarded approximately 12 hours after the product is shipped.
*Please note that we do not send notifications after bonus points have been awarded.
*Please check your points history on My Page to confirm whether bonus points have been awarded.

Q1: What are the system requirements for NIKI GOLF Online?

To ensure a smooth shopping experience at A-NIKI GOLF Online, we recommend adjusting your browser settings.

◇Settings recommended by NIKI GOLF Online

◇ NIKI GOLF Online recommends the following environment:

・PC
Windows	:MicrosoftEdge latest version, Mozilla Firefox latest version, Google Chrome latest version
Mac	:Latest version of Safari, latest version of Google Chrome
• Smartphone Latest version of Google Chrome, latest version of Safari

Q1: I haven't received the "Membership Registration Complete" email.

A. The email may have been filtered into your spam folder. Please check here for more details.
Alternatively, you may have entered your registered email address incorrectly. Please check your membership registration details on My Page after logging in to confirm your registered email address.

Q2 I would like to subscribe to your email newsletter.

A. If you select "Subscribe to email newsletter" when registering as a new member, you will receive valuable information. Existing members can log in and change their membership details on My Page, then select "Subscribe to email newsletter" as "Yes".